Privacy Policy

Introduction

Welcome to Perfect AC Repair ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website acrepairgoa.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Request a service or repair
• Fill out a contact form
• Call or WhatsApp us
• Subscribe to our newsletter
• Leave a review or feedback

Types of Information We May Collect:

• Personal Information: Name, phone number, email address, home/business address
• Service Information: AC brand, model, type of issue, service history
• Communication Data: Call recordings (for quality training), chat messages, emails
• Technical Data: IP address, browser type, device information, pages visited

How We Use Your Information

We use the information we collect to:

• ✓ Provide, operate, and maintain our AC repair services
• ✓ Respond to your service requests and inquiries
• ✓ Schedule appointments and dispatch technicians
• ✓ Send you service confirmations and reminders
• ✓ Improve our customer service and technician performance
• ✓ Process payments and send invoices
• ✓ Send promotional offers (only if you opt-in)
• ✓ Comply with legal obligations

Information Sharing

We respect your privacy and will NEVER sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who help us operate our business (payment processors, SMS service providers) - they only have access to information needed to perform their functions.
• Legal Requirements: If required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are typically kept for 7 years for warranty and legal purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the information below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Preference Cookies: To remember your preferences

You can disable cookies through your browser settings, but this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (Google Maps, WhatsApp, social media). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.